Summary of Idaho utility consumer’s rights and responsibilities
Rocky Mountain Power has prepared this summary of your rights and responsibilities when you apply for an account with or are a current customer of a utility company in Idaho.

Deposits
If you are a current customer with a good payment record or a new customer who has good credit with your previous utility, you will not need to make a security deposit. If you don’t meet these requirements, however, you may be asked to make a security deposit.

Small commercial customers– Required deposits will be no more than two months’ worth of the estimated yearly billing at your service address, based on current rates. If you are a current customer, have paid all undisputed bills and have no more than one (1) late payment during the past 12 consecutive months of service, your deposit will be returned with interest. If you are terminating your service, the deposit and accrued interest will be credited to your final bill.

Large commercial and industrial customers– Required deposits will be an average two months of the peak bills in a one-year period. Customers are allowed to pay the deposit in two installments if unable to pay in full.

Irrigation customers– Required advance consist of advance payment of the full irrigation season’s estimated billing. This advance will be applied to the account and if a credit balance remains at the end of the season, it will be refunded.

Billing
You will receive a bill for electric service each month, based on billing determinants, such as kilowatt hours registered on your electric meter during the billing period. Your bill will show the date on which your payment is due, the applicable rate schedule and the amount of the bill.

Disconnection notices
Before we disconnect your service, in most instances, we will send you a written notice mailed at least ten calendar days before the disconnection date. However, only a 24-hour notice will be given when you do not make a first payment according to a payment arrangement, when you make a first payment with a check not honored by the bank, or you pay a Rocky Mountain Power collector with a check not honored by the bank. At least 24 hours before the service is disconnected, we will attempt to contact you in person or by phone and repeat the information on the original notice.

If we do not shut off the service within 21 calendar days after the proposed date, we will make another attempt to contact you and remind you that your service can be disconnected after 24 hours. 

Closing your account
You need to let us know as soon as possible if you plan to move or close your account. It’s a good idea to do this yourself and not depend on someone else to do it for you. We can’t close your account or process your closing bill until you let us know your move-out date.

Complaints and disputes
We will promptly investigate every complaint or dispute we receive, and we’ll report to you on the results. Contact us through our toll-free phone number at 1-888-221-7070. This number is also printed on your bill.

If you’re not satisfied with the assistance you received from the first person you talked to at Rocky Mountain Power, you have the right to request that your problem be handled by that person’s supervisor, and we’ll give you the supervisor’s name and how he or she can be reached.

If you talk to the supervisor and still aren’t satisfied, you can call or write the Idaho Public Utilities Commission. Their toll free phone number is 1-800-432-0369. The address is P.O. Box 83720, Boise, ID, 83720-0074.

Rocky Mountain Power will not knowingly disconnect your service while you are honestly pursuing a complaint with a supervisor or the Commission.

We’ve tried to tell you in a way that’s easy to understand what Idaho’s laws say about your rights and responsibilities are as a utility customer. See Rocky Mountain Power’s actual filed tariffs , including rate schedules and general rules and regulations, in their original wording. You can also call toll free at 1-888-221-7070.

Mailing address:
Rocky Mountain Power
PO Box 25308
Salt Lake City, UT 84125