Summary of Wyoming utility consumer’s rights and responsibilities
Rocky Mountain Power and the Public Service Commission of Wyoming have prepared this summary of your rights and responsibilities when you apply for an account with or are a current customer of a utility company in Wyoming.

Establishing credit
You can establish credit if any of the following apply:

• You are a former Rocky Mountain Power customer and for at least 12 consecutive months prior to the date you apply for service, you received no disconnection notices.
• You had service from a utility of the same type and had a good payment record.
• You provide some other form of security agreed to by us.

Deposits
If a deposit is required, the amount will not be more than an estimated 90 days billing at your service address. You may be asked to make a deposit if:

• You are not able to establish credit.
• Your electric service has been disconnected because you didn’t pay your bill.
• You owe Rocky Mountain Power an overdue amount for service.

In lieu of a deposit, we can accept an irrevocable Letter of Credit issued by a creditworthy financial institution under terms acceptable to Rocky Mountain Power.

Interest is paid on deposits at the rate set yearly by state Law, if we keep your deposit for six months or more.

Your payment record is reviewed each year and your deposit refund – complete with interest – will be sent to you as soon as you have paid your electric bill by the due date for 12 consecutive months. Even if your deposit is not refunded at the 12-month review, the interest will be credited to your account.

If you move you will also get your deposit back, with interest (if we have held it for six months or more), minus any amount owed to us.

Sales tax exemption
The state of Wyoming requires collection of sales tax on energy sales. Certain customers may qualify for an exemption from sales tax on energy purchased. If you think your facility may qualify for sales tax exemption, the forms for Wyoming (Streamlined Sales Tax Agreement/ Certificate of Exemption with Matrix) can be obtained by contacting the State of Wyoming. The completed form then needs to be mailed to the adress listed at the bottom right of the page or faxed toll free to 1-877-809-3193.

Billing
You will receive a bill for electric service each month, based on billing determinants such as the number of kilowatt-hours of electricity registered on your electric meter during the billing period. Your bill will show the date when your payment is due, the applicable rate schedule and the amount of the bill.

Disconnection notices
Electric service can be disconnected if your bill isn’t paid. Here are the procedures and the rules governing how this would happen: Each bill shows a payment date. After that date, the bill is considered past due. Before your service will be disconnected, we will send you a written notice mailed at least three business days before the date we will disconnect service.

A Rocky Mountain Power representative will always accept cash payment of your delinquent account and not disconnect your electricity. However, there may be a disconnection visit charge of $15 to pay the cost of the representative’s call to collect the bill. The representative will not make change. Any overpayment to them will be applied to your next bill.

If your service is disconnected, to reconnect we will require payment of a disconnection visit charge and a reconnect charge. A service charge may be collected by Rocky Mountain Power for each check returned to us by a bank because of insufficient funds.

No service will be disconnected after 4 p.m., Monday to Thursday, or on Fridays, Saturdays, Sundays, legal holidays or the day before legal holidays.  

Service can also be disconnected or refused for the following reasons:

• Use of electricity for a property or purpose other than described in your application for service.
• Failure to maintain, in good order, service entry facilities or equipment.
• Tampering with Rocky Mountain Power’s service wires, meter, seal or other facilities.
• Permanently or temporarily moving without notifying us.
• Equipment use that interferes with service to other customers.
• Refusal to allow us reasonable access to your property so we can inspect the facilities, or test, read, maintain or remove meters. We may also disconnect without notice for safety or health reasons, to cooperate with civil authorities, because of fraudulent use or any other reason granted in the Commission’s rules or Wyoming laws.

Closing your account
You need to let us know as soon as possible if you plan to move or close your account. It’s a good idea to do this yourself and not depend on someone else to do it for you. We can’t close your account or process your closing bill until you provide us with your move-out date.

Complaints and disputes
We will promptly investigate every complaint or dispute we receive, and we’ll report to your on the results. Contact us through our toll-free number at 1-888-221-7070. This number is also printed on your bill.

If you’re not satisfied with the assistance you received from the first person you talked to at Rocky Mountain Power, you have the right to request that your problem be handled by that person’s supervisor, and we’ll give you the supervisor’s name and how he or she can be reached.

If you talk to the supervisor and still aren’t satisfied, you can call or write the Public Service Commission of Wyoming. Their toll free phone number is 1-888-570-9905, and their address is 2515 Warren Ave., Hansen Bldg., Suite 300, Cheyenne, WY, 82002.

Rocky Mountain Power will not knowingly disconnect your service while you are honestly pursuing a complaint with a supervisor or the Commission.

We’ve tried to tell you in a way that’s easy to understand what Wyoming’s laws say about your rights and responsibilities as a utility customer. Copies of these rules and Rocky Mountain Power’s filed tariffs , including rate schedules and general rules and regulations, in their original wording, are available to you by calling 1-888-221-7070.